Refunds/Cancellations

At Muscle Food, your satisfaction is our priority. We strive to ensure a smooth and transparent process for refunds and cancellations. Please read our policy carefully to understand the terms under which refunds and cancellations are processed.

1. Refund Policy

1.1 Eligibility for Refunds

  • Refunds are only applicable for products that:
    • Are received in a damaged condition.
    • Are found to be defective.
    • Are incorrect or do not match the order placed.
  • Refunds are not applicable for products that have been opened, used, or tampered with.

1.2 Process for Refunds

  • To initiate a refund, you must:
    • Notify us within 7 days of receiving the product.
    • Provide clear photographs of the damaged or incorrect product and its packaging for verification.
  • Once your request is approved, refunds will be processed within 10-15 business days.

1.3 Refund Method

  • Refunds will be credited to the original payment method (credit/debit card, bank transfer, etc.) used at the time of purchase.

2. Cancellation Policy

2.1 Order Cancellations by the Customer

  • Orders can be canceled within 24 hours of placement, provided they have not been shipped.
  • To cancel your order, contact us immediately at support@musclefoodpro.com
  • A full refund will be initiated for canceled orders.

2.2 Order Cancellations by Muscle Food

  • We reserve the right to cancel an order due to the following reasons:
    • Product unavailability.
    • Payment issues or verification failure.
    • Inaccurate or incomplete shipping details.
  • In such cases, customers will be notified, and a full refund will be processed.

3. Non-Refundable Items

  • Refunds will not be provided for:
    • Opened or used products.
    • Orders canceled after shipping.
    • Products returned without prior approval.

4. How to Request a Refund or Cancellation

  • Email us at support@musclefoodpro.com with the following details:
    • Order number.
    • Reason for refund or cancellation.
    • Supporting evidence (e.g., photos for refunds).
  • Our team will review your request and respond within 2 business days.

5. Shipping Costs for Returns

  • If the refund is due to a damaged, defective, or incorrect product, we will cover the return shipping costs.
  • For other cases, customers may be responsible for return shipping charges.

Contact Us

If you have any further questions or concerns about our Refunds & Cancellations Policy, feel free to reach out:

Thank you for choosing Muscle Food. We are committed to ensuring a hassle-free shopping experience for all our customers!